Customer Protection
Returns & 2-Year Warranty
We combine a strict hygienic standard to protect every customer’s health with an uncompromising 2-year technical warranty on all wellness devices.
30-Day Unopened Returns
Due to strict FDA and public health regulations regarding intimate products, devices and skincare formulas cannot be returned or restocked once the exterior tamper-evident seal is broken.
If your product remains in its pristine, factory-sealed shrink-wrap, you may return it within 30 days of delivery for a full refund minus shipping.
2-Year Replacement Warranty
Every electronic wellness device is covered by our comprehensive 2-Year Manufacturer Warranty against motor failure, battery degradation, and charging defects.
If your device experiences any technical defect within 24 months, our support team will immediately dispatch a brand-new replacement unit with zero hassle.
How to File a Warranty Claim in 3 Simple Steps
- Email cyxs001@gmail.com or use our confidential contact form with your order number.
- Briefly describe the technical issue and include a photo or short video showing the device failing to charge or turn on.
- Once confirmed, our team will dispatch a brand-new replacement unit in discreet packaging within 24 business hours.