Absolutely not. All parcels ship in completely plain brown cardboard boxes sealed with neutral tape. The shipping label identifies the sender only as ‘AuGaGa Logistics LLC’. There are no brand names, illustrations, or adult descriptors anywhere on the exterior.

The transaction will appear discreetly on your banking statement as ‘AuGaGa’. Neither ‘AuGaGa’ nor any adult wellness terminology will ever be listed.

Yes. We ship via standard USPS to PO Boxes, military APO/FPO addresses, and carrier hold locations (such as UPS Access Points) throughout the country.

Standard Discreet shipping takes 2–4 business days. Priority Air Express delivers within 1–2 business days. Orders placed before 2:00 PM EST ship the same day.

All AuGaGa devices are crafted from 100% medical-grade, platinum-cured liquid silicone and body-safe ABS plastic. They are non-porous, hypoallergenic, odorless, and completely free of phthalates, BPA, and heavy metals.

Yes. Our devices carry IPX7 or IPX8 waterproof ratings, meaning they can be fully submerged in up to 1 meter (or 1.5 meters) of water for up to 30 minutes. They are 100% safe for bath and shower rituals.

Always use clean, water-based lubricants such as our AuGaGa Pure Botanical lubricant. Silicone-based formulas or oils can react chemically with silicone devices, causing permanent pitting and surface degradation.

Wash immediately after each use with warm tap water and a gentle antibacterial cleanser (or our AuGaGa Purify Spray). Pat dry with a clean, lint-free cloth and store in a breathable pouch. Never boil devices with internal lithium batteries.

Store each item in its individual velour pouch or within a lockable hard-shell case like the AuGaGa Haven. Never store two silicone products touching each other, as silicone-on-silicone contact can cause surface fusion over time.

Every electronic device is covered by our comprehensive 2-Year Manufacturer Replacement Warranty. If your device experiences battery failure or mechanical motor issues, we will replace it immediately with a brand new unit.

On devices equipped with a digital travel lock (like the AuGaGa Pebble and Velvet Flex), press and hold the power button for 3 seconds. The LED will blink three times to indicate the lock is engaged, preventing accidental activation in transit.

Due to health and hygiene regulations, intimate items cannot be returned once their factory shrink-wrap seal is opened. If your product remains unopened in its original seal, you may return it within 30 days for a full refund.